Refund and Return Policy for LoveSaliz
Effective Date: January 17, 2025
At LoveSaliz (https://lovesaliz.com), we are committed to providing high-quality premium barista tools and coffee equipment. We understand that there may be situations where you need to return a product or request a refund. This Refund and Return Policy explains our terms and conditions, ensuring transparency and compliance with Google AdSense policies. By making a purchase from LoveSaliz, you agree to the terms outlined below.
1. Eligibility for Refunds and Returns
To qualify for a return or refund, the following conditions must be met:
- The product must be unused, in its original condition, and include all tags, accessories, and packaging.
- Proof of purchase, such as an order confirmation or receipt, must be provided.
- The return request must be initiated within 30 days of the delivery date.
Items that do not meet these conditions may not be eligible for a return or refund.
2. Non-Returnable Items
Certain products are not eligible for returns or refunds, including:
- Customized or personalized items.
- Clearance or final sale products.
- Gift cards or promotional items.
3. Initiating a Return
To initiate a return, follow these steps:
- Contact our customer support team at info@lovesaliz.com or call (207) 843-9017 with your order details and reason for return.
- Provide photos of the product if it is damaged or defective.
- Ship the product to the return address provided by our support team. Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
We recommend using a trackable shipping service and keeping proof of shipment until the return is processed.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7-10 business days.
- Shipping fees are non-refundable unless the return is due to an error or defect.
For purchases made using store credits or gift cards, refunds will be issued as store credits.
5. Damaged or Defective Products
If you receive a damaged or defective product, notify us within 7 days of delivery. Include clear photos of the damage and your order details. We will provide a replacement or full refund at no additional cost to you.
6. Exchanges
Exchanges are offered for defective or incorrect items only. Exchange requests must be made within 30 days of delivery and meet the same eligibility requirements as returns.
7. Order Cancellations
Orders can be canceled for a full refund if they have not yet been shipped. Once an order has been shipped, cancellations are no longer possible, and the standard return process must be followed.
8. Late or Missing Refunds
If you have not received your refund within the specified timeframe:
- Check your bank or credit card statement.
- Contact your payment provider, as processing times may vary.
- If the issue persists, contact us at info@lovesaliz.com for assistance.
9. Customer Responsibilities
Customers are responsible for:
- Ensuring the product is securely packaged for return to prevent damage during transit.
- Providing accurate information when initiating a return or refund request.
- Covering return shipping costs unless the issue is due to our error or defect.
10. Updates to This Refund and Return Policy
LoveSaliz reserves the right to modify this policy to reflect changes in our practices or legal requirements. The most current version will always be available on our website, with the effective date clearly noted. Customers are encouraged to review this policy regularly.
Contact Us
If you have any questions or concerns regarding this Refund and Return Policy, please contact us:
Email: info@lovesaliz.com
Phone: (207) 843-9017
Address: 3 Hurd Point Rd, Holden, Maine (ME), 04429
Thank you for choosing LoveSaliz. Your satisfaction and trust are our top priorities, and we are here to assist you with any concerns you may have.